Shipping & Transit Insurance Policies
Discreet, shock-proof, and fully insured courier delivery across all Australian states and territories.
1. Delivery Timelines by Region
All parcels are dispatched from our Sydney climate-regulated facility (Level 14, 1 Bligh Street, Sydney NSW 2000):
- Sydney Metro: 24 hours (Same-day VIP courier available on request).
- Melbourne, Brisbane, Canberra: 1–2 business days via Express Courier.
- Adelaide, Perth, Hobart: 2–3 business days.
- Regional Australia & NT: 3–5 business days.
2. 100% Comprehensive Transit Insurance
Every single bottle is automatically covered under our comprehensive commercial transit insurance policy from the instant it leaves our vault until physical handover at your address. In the event of loss or damage, immediate replacement or full refund is guaranteed.
3. Mandatory 18+ Age & Photo ID Verification
Under the NSW Liquor Act 2007 and Victorian Liquor Control Reform Act 1998, couriers cannot leave packages unattended. A recipient aged 18 years or older must present valid government photo identification (Driver Licence, Proof of Age card, or Passport) upon delivery.